Troubleshooting

This page collects common problems and the shortest useful next step for each one.

folder_open I cannot find my project after changing machines

• Check whether the project was created in a local folder or cloud storage.
• If it is a local-folder project, you need access to that folder on the new machine.
• If it is a cloud project, reconnect the same provider account and review the selected cloud location.

find_replace Search returns no results

• Confirm whether you are searching the current document or the whole project.
• Check the exact spelling of the term.
• Remember that results can come from research files as well as documents when full-project scope is active.

download Export says there are no documents

• Confirm that the selected scope contains writing documents.
• Research files are not part of written export.
• If you selected a folder, make sure the folder contains documents rather than only files or subfolders with no written content.

Research file preview is unavailable

• Some files can be stored even when preview quality is limited.
• Download the file if you need to inspect it outside Typeloom.
• Prefer a widely supported format such as PDF, PNG, DOCX, or plain text when preview quality matters.

cloud A cloud provider is not available

• The provider may not be authenticated yet.
• The provider may not be configured in the current environment.
• Switch to another provider or local-folder storage if you need to continue immediately.

delete I deleted something by mistake

• Open Trash first.
• Restore the item if it is still there.
• Permanent delete is separate, so most accidental deletions can be recovered if caught before final removal.